The secret to raving fans, viral promotion and clean armpits. This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning. This is an audiobook audio cd and does not include actual book. The book highlights three critical aspectssecrets to servicing and retaining high. A blueprint to build raving fans who will pay for your advice pingback. Just having satisfied customers isnt good enough anymore. I dont care if you work for a worldrenowned fortune 500 company or a small familyrun business consisting of 6 employees this 8page book can have an enormous positive impact on every person in your organization and every customer you serve. Learn vocabulary, terms, and more with flashcards, games, and other study tools. Raving fans is written by ken blanchard and sheldon bowles, whose books have sold more than 12 million copies in twentyfive languages.
The story starts with the new area manager of a business who was very nervous about his new job. Carolyn higgins is the president and founder of fortune marketing company. Customers who viewed this item also viewed these digital items. Written in the parable style of the one minute manager, this brilliant. Learn how to create raving fans for a massively successful business. Open library is an open, editable library catalog, building towards a web page for every book ever published. Told as one continuous story line, raving fans is a quick read, as are all of ken blanchards books. The 3 secrets to creating raving fans attract raving customers through simple customer service lois cozart, consignment store secrets who do you consider to be your competition. A raving fan is a customer who is so overwhelmed and floored by customer service they cant stop telling others about their experience. A straightforward and snappy guide to successful customer service from the author of the bestselling the one minute manager. Three simple ways to implement raving fans customer.
Raving fans customers is an easy to read, informative and full of solid proven concepts. This shopping feature will continue to load items when the enter key is. This book uses a narrative, thirdperson format to show the reader the benefits of employing the mindset of businesses with raving fans. Download raving fans summary in pdf infographic, text and audio formats, or. Raving fans includes startling tips and innovative techniques that can help anyone create a revolution in any workplaceand turn their customers into raving, spending fans. Few people have influenced the daytoday management of people and companies more than ken blanchard. How to create raving fans and get tons of new listings. The second book in this recordbreaking series, putting the one minute manager to work, turns the three secrets of one minute management into daytoday skills and shows how they work in reallife situations. A guy that has just been put in a managment position requiring a turnaround goes on a fictional trip with his angel to visit businesses that have figured out their vision and their system to deliver customer. Learn how to book more weddings with this proven email response.
The storytellers secret from ted speakers to business legends. Raving fans the ten truths for small business owners. Lets begin with words of wisdom straight from the authors mouths. You might remember when a dominos pizza customer posted a receipt online that had racist remarks about her appearance. By going straight to boardrooms and assembly lines for their examples, the authors put the one minute concepts into working systems that. There are three secrets to raving fans customer service, what are they. The only drawback to the style of this book lack of chapters is that when you want to look up the three different secrets to developing raving fans, you have to flip through the book to find the pictures that represent the keys. If you really want a booming business, you have to create raving fans. The story is about an area manager who has been tasked to go beyond product quality to create raving fans for his company. Deciding what you want is tailoring your business to the customers.
A prominent, soughtafter author, speaker, and business consultant, dr. To compete in todays business environment, you have to create raving fans. The raving fans toolkit is made up of 4 modules that break down exactly what you need to do to cultivate raving fans for your great work. The 3 secrets of creating raving fans through a fable, this book presents a simple framework on how to build a raving fan base.
The secret is then better explained on by sally, the grocery store manager. James foo i have never seen a more practical and straight to the point book on building on customers. Raving fans is a book of stories relating how fictional companies have created an environment of delivering awesome customer service. Raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottomline results. We live by the book raving fans by ken blanchard and sheldon bowles, which has taught us to strive for raving fans customer service. I rolled my eyes the first couple pages in when i realized the whole book was going to employ ive been reading a lot of fiction lately, so i decided to pepper in a business book. This secret is taught by leo varley, the owner of the department store. Kenneth hartley blanchard author and management expert. A revolutionary approach to customer service, links together many critical aspects of running a successful business operation with the concepts we have learned this semester in management 402.
Learn the 3 secrets to creating amazing customer service and outstanding bottomline results. Without going into a book analysis, the problem is clear. It uses a brilliantly simple and charming story to teach how to define a service vision, learn what a customer really wants, institute effective systems, and make stunning customer service a competitive advantagenot just another flavor of the month program. Raving fans is a great book about the 3 secrets to great customer service. Blanchard is universally characterized by his friends, colleagues, and clients as one of the most insightful, powerful, and compassionate individuals in business today. How to create raving fans with legendary customer service.
As he was sitting in his office one day his fairy godmother by the name of charlie no, its not a lady showed the area manager the three secrets to create raving fans, the ultimate in customer service. Told in the parable style of the one minute manager, raving fans uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make raving fan service a constant featurenot just another program of the month. Her personal mission is to help small businesses stop wasting money on advertising and promotions that dont deliver and help business owners implement an effective marketing system that will bring in more customersconsistently. A revolutionary approach to customer service by ken blanchard and sheldon bowles. How to convert your casual readers into raving fans nmx 2014 spi tv, ep. This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottomline results. With well over a million copies sold, raving fans is an extraordinary business book that helps everyone, in every kind of organization or business, deliver stunning customer service. You want money, influence, and impact all of which are a lot easier with raving fans. Bonus ebook download the top 8 ways to make money in reopart 2 bonus ebook download reo application docs. Raving fans is a parablestyle story that teaches how to define a vision, learn what the customer really wants, and deliver effective systems that turn customers into raving and spending fans. Raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottomline results.
Sheldon bowles sheldon bowls was the coauthor of this book. Bad raving fans come from bad customer service the first is the one that we want to avoid. Sheldon bowles and ken blanchards raving fans, is written in the parable style of gung ho. The main ideas in the book are the three secrets to creating raving fans. Theres no such thing as a wrong answer, unless you didnt read the book.
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